Frequently Asked Questions

Learn More about The Lucerne Hotel

What is the check-in and check-out time?

Check-in: 4:00 PM

Check-out: 12:00 PM, noon

Will I be charged for an early departure?

If your booking is prepaid, nonrefundable – the full stay will still be charged.  All other reservations will be charged a $100.00 USD early departure fee.

Is the hotel pet friendly?

Pets are NOT allowed. 

Licensed ADA service animals are permitted.

What is the minimum age required to check in?

Minimum age required to check in is 18, with a valid government issued ID.

Can I request early check-in?

Early check-in is based on availability and is in no way guaranteed.  Patterns for our departing guests vary daily.  With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.  In the event that your room type is not yet available, we would be more than happy to store your luggage until it becomes available.

What is the hotel’s cancellation policy?

Cancellation is 24 hours prior to your arrival date before 4:00 PM EST.  Please note, this does not apply to non-refundable reservations.

Can I smoke in the hotel?

Please refrain from smoking, as this is a smoke-free hotel.  If you smoke in your room, a $200.00 USD smoking fee will be applied.  Smoke complaints are taken very seriously. 

What happens if I damage the guest room?

A penalty of at least $200.00 USD will be posted to your folio for any damage, including but not limited to smoking, carpet damage, and furniture damage.


Transportation

Does the hotel offer valet parking?

Valet parking is $55.00 USD per day, and $65.00 USD for an oversized vehicle.  There are no in and out privileges.

What will it cost to hire a cab or town car from the airport to The Lucerne Hotel?

LaGuardia is approximately $40.00 USD to $55.00 USD and an estimated 30 minute drive.

JFK is approximately $50.00 USD to $75.00 USD and an estimated 45 minute drive.

Newark is approximately $65.00 USD to $95.00 USD and an estimated one hour drive.


Concierge

Does The Lucerne Hotel have a concierge?

Yes. Our concierge is on site and they will be happy to help you with your sight-seeing, Broadway show tickets, dinner reservations, and more!

Phone: (212) 875-1000 x 7152

Email: Concierge@thelucernehotel.com

Hours: 8:00 AM to 6:00 PM, Monday through Saturday

Does The Lucerne have a courtesy shuttle to and from the local airport?

The hotel does not have a courtesy shuttle, but the concierge will be able to help with all your travel needs.


Dining

Do you have a restaurant and bar in the hotel?

Yes! Delight your taste buds at the adjoining restaurant and sidewalk café, Nice Matin NYC. This four-star restaurant, known for its delectable French-Mediterranean cuisine, was voted one of New York's best Upper West Side restaurants by New York Magazine. Named for the largest daily newspaper in the South of France, Nice Matin NYC offers an open and airy layout that attracts locals and visitors alike for breakfast, lunch, dinner, and the restaurant's special weekend brunch service.

Guests at The Lucerne Hotel can enjoy a 15% discount on breakfast! Please ask the Front Desk for a voucher.

Hours:

Breakfast: Mon-Fri 7:00 AM-11:30 AM, Sat-Sun 07:00 AM-10:30 AM

Lunch: Mon-Fri 11:30 AM-3:30 PM, Late lunch until 4:30 PM

Brunch: Sat & Sun 10:30 AM-3:30 PM, Late lunch until 4:30 PM

Dinner: Sun-Thu 5:00 PM-10:30 PM, Fri & Sat 5:00 PM-11:30 PM

Do you have room service?

The Lucerne Hotel offers 24-hour room service. 


Reservations

How do we contact the hotel for reservations?

Reservations: (800) 492-8122

Email: Reservations@thelucernehotel.com

How do we contact the hotel for group sales?
Sales: (212) 875-1000 (Ext. 7129 or 7130)

Email: Sales@thelucernehotel.com

What is the Tax Break up charged on the daily rate?

8.8750% New York State Tax

5.8750% New York City Tax

$2.00 - $6.00 New York City Occupancy Tax

$1.50 New York City Unit Fee


Payment

Does The Lucerne Hotel accept traveler’s checks as payment?

No. The Lucerne Hotel does NOT accept traveler’s checks as payment due to an increase in fraudulent activities.  We apologize for the inconvenience.

Does The Lucerne Hotel require any kind of deposit prior to checking-in?

We do not require a deposit prior to checking-in, however we will place a hold of $50 per day on your credit card during the check-in process.  Full value is obtained at the end of your stay. 

Nonrefundable reservations:

All nonrefundable reservations are charged at time of booking for room and tax.  Upon arrival we will require a credit card to place on hold $50.00 USD, per day for incidentals during the check-in process.

How long until credit authorizations are released?

While most credit cards issued by U.S. based banks take up to 5 business days, it can also depend on the issuing bank’s policies.  International credit cards may take up to 14 days or more depending on the bank.

What type of credit cards are accepted at the hotel?

Master Card, Visa, Discover, American Express and Diners Card

Can we prepay for our reservation and what is the procedure?

All credit card authorizations will need to be faxed to the reservations department 72 hours or more in advance to (212) 721-1179.  Please email Reservations@thelucernehotel.com for the form.


Amenities

How much is Wi-Fi access? 

Wi-Fi is complimentary. 

Does the hotel have a business center? 

Yes, the business center has four computers, a fax machine, a copier and a scanner. 

Is there a spa on site? 

The Lucerne Hotel offers in-room spa services that include a wide variety of treatments. For spa reservations please call our concierge at (212) 875-1000 x 7152. 

Does the hotel have a fitness center? 

Yes, the fitness center is open daily from 6:00AM-10:00PM. Equipment includes two treadmills, two elliptical machines, two stair masters and free weights. 

Is there an ATM on site?

We do not have an ATM on the property.

Does the hotel provide child cribs?

Yes, free of charge.

What if we have an unexpected guest? Do you provide roll away beds?

We do not provide roll away beds.

Do all rooms have a refrigerator?

Our suites have in room mini-fridges. If your room does not come equipped with a refrigerator, please call the front desk by dialing 0 and if available, we would be more than happy to bring you a complimentary mini-fridge for the remainder of your stay. 

Can we get our clothes laundered or dry cleaned during our stay?

Yes. Please note that guests who require same day delivery must be called in prior to 9:00 AM.  Any requests after 9:00 AM will be delivered the next day.  The laundry facility is not managed by the hotel and is contracted to an outside company off property.


Miscellaneous

Does The Lucerne Hotel handle packages for guests?

The Lucerne Hotel will accept packages for all arriving and in house guests.  Packages should not be sent to the hotel until three (3) days prior to guest arrival.  All packages should be addressed to the guest whose name is registered on the reservation.  Packages that are received without a matching name to a reservation will be returned to the sender.  

Does the hotel have a baggage holding area?  Is there a fee?

Yes, we do have a luggage holding area.  As per our policy, guests are allowed to store luggage, free of charge, during the dates of their stay only.

If we are a non-profit agency or are tax exempt, how do we get our taxes exempt?

All guests who are tax exempt will need to bring their New York City and State Tax Exemption forms fully signed.  These forms may also be faxed directly to the accounting office at (212) 362-9531 with the confirmation number and name of the guest.  In addition to providing the tax exempt documents, the tax exempt organization must pay for the stay in order for it to be tax exempt.  This can either be prepaid with the organization’s credit card (credit card authorization form required) or a check can be sent from the organization at least 10 days prior to check-in.  We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run. 

If the stay is not prepaid and a guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s credit card that belongs to the guest.

If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guest will have a 90 day window after check-out to present proof of tax exemption and payment from the organization (credit card authorization form required).  Once we receive it and the payment is applied, we will refund the guest’s charge in full.

Does The Lucerne Hotel offer any rooms for the disabled?

Yes, we have several ADA rooms available. They are subject to availability.  Please inquire with the reservations department at (800)-492-8122.