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Exceptional Hotel Concierge Service in NYC

Let The Lucerne Serve You

At The Lucerne Hotel our goal is to create memories that last a lifetime. Our front desk is more than just a desk in the lobby, we take on the responsibility of personalizing stays that cater to both your spoken and unspoken needs. Use our front desk services to enjoy an exceptional experience not just at the hotel, but around the city and beyond. 

There's endless food, art, and entertainment in New York City, and our front desk staff will recommend the best locations for unique experiences. We are happy to help with an array of requests, including: theater tickets, sightseeing tours, airport transportation, restaurant reservations, kid-friendly activities, and other services that will make your visit an unforgettable one. Let us personalize your stay by turning your wishes into reality. 

Top NYC Tours

  • Double-decker bus tour
  • Circle Line Tours
  • Bus trip to Woodbury Commons for world class outlet shopping
  • Water taxi
  • World yacht
  • Harlem tours
  • Helicopter tours

Popular Extras

  • A romantic evening inside or outside of the hotel
  • Spa services
  • In-room massage
  • Dinner arrangements 

Other Favorites

  • Welcome baskets and flower arrangements
  • Babysitting services with a licensed, referenced company
  • Arranging use of a car seat, stroller, or crib
  • Shopping excursions
  • Transportation
  • Itinerary planning

To reach our front desk staff directly, please email concierge@lucernehotel.com or call 212 875 1000